Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at vlogbase08@gmail.com and we will provide you with the return address and step-by-step instructions.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at vlogbase08@gmail.com.

Returns due to Personal Reasons (Non-Defective):
If you wish to return the product due to personal reasons (e.g., "changed mind," "not as expected," "ordered wrong model," or "no longer needed"), the buyer is responsible for the return shipping costs. We recommend using a trackable shipping service. Once the item is received and inspected to be in its original condition, a refund for the product purchase price will be processed.

Returns due to Defects or Wrong Items:
If you receive a defective item (e.g., magnetic attachment failure, loose stabilization joints) or the incorrect product, we will fully cover the return shipping costs. Please contact our customer support team immediately, and we will arrange a courier pickup or reimburse your shipping fee.

 

Product Condition for Returns:
To be eligible for a return, the neck mount must be unused, undamaged, and in the same condition that you received it. It must also be in the original premium packaging with all accessories and manuals included. We reserve the right to refuse a return or charge a 20% restocking fee if the item shows clear signs of use, scratches, or missing parts.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at vlogbase08@gmail.com.